Filed under Business

Business acumen? Grammar is what I’m worried about, Lord Sugar.

Alan SugarWe know how it works. The premise is simple. Round up fifteen or so ‘business people’ and put them in front of Lord ‘Bongo Drums’ Sugar. They must have vague job titles which include the words ‘global’ ‘brand’ and ‘manager’ (in fact, there’s one right there). They must have faces you wouldn’t tire of driving the pointy end of a trowel into. Their clothes must be as pretentious and outlandish as their claims of business grandeur.

Lastly, they must be unquestionably, astronomically, biblically, stupendously thick.

With that criteria met, you have the next series of The Apprentice ready for the off. And last night’s first episode didn’t disappoint. Handed £250 by Mr Amstrad, they were instructed to invest it in fruit and veg. They were then told, in no uncertain terms, to come back with more than £250.

The boys team very quickly bought 1,400 oranges – clearly a little overexcited and confused by the start-up capital with which they had been trusted. The plan was to turn the oranges into fresh juice for London’s busy morning commuters. Great idea, if only they could have squeezed the juice out of more than four of them. The other fly in the ointment was that they’d left themselves with just £40 for their lunch menu which, after five seconds of deliberation, they decided to invest in soup ingredients. The fact none of them knew how to make soup was quickly glossed over.

The girls, on the other hand, decided to sell a mixed fruit cocktail for breakfast and a vegetable pasta for lunch. They won, obviously. But it was during their frenzied selling task that the true horror of what the economy is up against was revealed.

“How do you spell vegetable?” Asked one of the contestants, kneeling down at the menu board, piece of white chalk in hand. An answer never materialised, leaving us to assume that her fellow members of the business elite were similarly perplexed.

She shrugged and proceeded to scrawl ‘Vegatable Soup’ on the board.

And therein lies our problem, folks. Putting the contestants of this brilliant program to one side, I am inundated daily with email from respectable companies, customers and partners displaying a shocking disregard for our wonderful English language. Poor grammar and spelling litters correspondence from people who really should know better and I have had enough, quite frankly.

If you can’t be bothered to proof read written correspondence before sending it – particularly when software such as Microsoft Word makes it nearly impossible for you to misspell a word or start a sentence without a capital letter – you don’t deserve to have a meaningful job title. I’m not entirely convinced you even deserve to breathe.

I’m not the greatest speller in the world, nor am I a literary genius (go on, trawl this post looking for grammatical errors – there’ll be plenty), but I do take pride in any sentence I write. I take even more pride in ensuring it will be read and digested as intended. When emailing customers or colleagues, that pride is amplified tenfold.

Maybe I’m old fashioned. Perhaps in the new world of instant messaging, it is less of an issue. ‘Txt spk’, while interminably irritating, unfathomable and difficult to type, is now as prevalent in business as it is between friends. Perhaps I just need to get with the kids and LOL it off.

Or maybe not. Trust me, if this continues, we’ll never see the back of this economic slump. I take very few illiterate people seriously and I fear those in my camp are of a similar disposition. Economic output won’t increase meaningfully until we can all start to communicate effectively and the ability to string a sentence together is at the very heart of that.

Sorry, Alan, but I don’t envy your task.

Don’t Get Hung Up On Grades

Today, we are treated to the familiar news that A Level results have yet again improved on prior years. According to news sources, the pass rate rose for the 27th year in a row, with more than one in four exam entries (26.7%) awarded an A grade – up from 25.9% last year.

Excellent stuff. But what about those who didn’t quite make the grade? Those that had their sights set on a particular university only to have their hopes dashed when three Fs popped through their front door?

I’m not a teacher, nor am I in any kind of academic position to offer what many would consider worthwhile advice. I have been in the very real world of work for over ten years , however, and something rather worrying occurred to me this morning.

On my way to work, as I tried desperately to shake off the early morning tiredness a new puppy affords, I half-listened to a piece on the radio about A Level results. This got me thinking.

I can’t remember what I got for my A Levels.

No, really. I can’t remember at all. I’d need to dig out my school records to confirm what is a very distant recollection. I have an appalling memory, in fairness. So appalling, in fact, that I’ve already forgotten the sentence that preceded this one. That said, surely I should be able to remember something as seminal as my A Levels?

As mentioned, I am now approaching the thirtieth year of my life and I am a director of a computer software company. My name sits at the bottom of the headed paper with one glaring omission: there is not a single letter after my surname. One of our directors has about twenty-seven acronyms and prehistoric symbols, but I don’t have anything. Just a desolate, white gap acting as a reminder that I didn’t attend university.

It wasn’t an easy decision but one I was pretty certain of throughout my time at upper school. I had no inclination to go, not least because I didn’t have a firm idea of what I wanted to do for a living. The obvious career route was something to do with computers, as I was fairly handy with them. The other was either sound engineering or studio work which always seemed like a bit of a pipe dream to a lad of 16.

There is no doubt in my mind that the latter would benefit from a formal qualification. If I’m honest, laziness got the better of me and I slipped into a network administration job after dabbling in the somewhat frustrating world of temp work. Looking back, if I’d really considered the other two options and pushed myself, I may be in a very different place now. That said, I’m a firm believer that things happen for a reason and I can’t complain about the way my working life has progressed. Nor can I complain about my home life which simply wouldn’t have been possible if I was out gigging every night of the week.

So why am I bothering to tell you this? If you are still reading (congratulations and thank you) and have been given the bad news about your results, do not fret. I got where I am today with one thing: hard work and determination. Wait… that’s two. Never mind, I’ve already explained I’m not Einstein.

My advice: sit down and think if university is the right thing for you. It may not be. One thing all employers look for – my company included – is experience. You can’t get a qualification for that and aside from being a prerequisite of almost any ‘serious’job, it is an essential tool you’ll call on every minute of your working life, far more than you will that lecture you think you possibly attended four years ago in the midst of a hazy hangover.

Many firms have been put off graduates after bad experiences. We had one a couple of years ago with a lad who spent the majority of his working day leaning back on his chair, boasting about how much he had spent on clothing the previous weekend. It later turned out that the spoon-fed little oik had spent pretty much his entire time under our employment searching for jobs in shops such as Burtons and Top Man. Since the day we gleefully handed him his notice, we have steered clear of graduates and focussed on people with experience and enthusiasm. And it has worked wonders.

If you’re not entirely sure what you want to do, take a few weeks out and then hit the job market. Do some temp jobs. They are frustrating but they help you see the working world. You’ll get a head start on the people who are attending university and who knows what might happen… I went from nearly sawing my hand off with a bread knife as a kitchen attendant to making important decisions in board meetings.

Speaking as someone who can’t even remember what grades he got, hopefully this will ease your worries. Grades are not everything in the real world and I can honestly say I’ve not had to refer back to the work I did in sixth form once in the last ten years. That might come as a bit of a shock to some, but it is an unavoidable truth.

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Clever Weather

'Shall we go to the arcades, Jack?'

'Shall we go to the arcades, Jack?'

‘It’s going to be a long, hot, BBQ-summer’said the Met Office a couple of months ago. Thrilled, we all rushed down to B&Q to buy as many pieces of garden furniture we could afford.

As I sit typing this, rain is lashing against the window and has been doing so all day. Last week, I was travelling back from a customer visit on the M25  in glorious sunshine. Within seconds the sunshine disappeared and the sky was awash with some of the greyest clouds I’ve ever seen. The congestion strewn lanes of the world’s most infuriating motorway were suddenly plunged into darkness, almost quick enough to make you jump. The rain came heavy and fast and was soon so torrential it was difficult to see past the car ahead.

Depending on how you arrived at this blog, you may have seen its strap line: ‘Firmly against global cooling’. And I am, firmly. As the strap line suggests. Global warming, as much a brain-washing, nonsensical, lucrative industry it is, does have one saving grace: it should bring us warmer weather. People in the UK should be rejoicing, not fitting every lamp in their house with bulbs that take longer to light up than the length of time they are required for.

Ok, so if you believe the government approved scientists, Norwich will be lost to sea and many other unimportant areas will also cease to exist. But, from where I’m sitting, if this has the knock on effect of guaranteeing a 40 degree summer in Northampton, then these are sacrifices I’m happy to make.

Getting back to the dismal weather we currently find ourselves in, I do have a little bit of sympathy for Mother Nature. It appears the Weather – unlike our government, banking bosses and Sky News – has been determined to see us through the recession.

Working in the hospitality industry, it is clear to see the affect the early reports of a scorching UK summer have had on customer habits. Combined with a pound that is worth very few dollars and even fewer straw donkeys, it appears us Brits have turned to our homeland for some much needed R&R.

Hotel bookings are up and the coastal destinations once consigned to a seemingly endless stream of grey haired coach parties are enjoying a deserved revival. Apart from Weston Super Mare, hopefully.

How Mrs Nature must be laughing now. Having lured us into a false sense of security, her promises of glorious sunshine have been swiftly whipped from under our feet, leaving us wet, soggy and doing our very best to enjoy the rain soaked 99 flake on a windswept seafront.

At least we’ve got some spare change in our back pocket.

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Swine flu puts the boot in

A US trader get's some financial advice from his GP.

A US trader get's some financial advice from his GP.

So, not only are we all going to die from swine flu, today we learn that before we cough and splutter our way into oblivion, our wallet is going to be hit by the bug too.

‘SWINE FLU COULD TIP ECONOMY OVER THE EDGE’, shouts the Sky News website.  According to the news bully, 7.5% is how far the economy could contract if people start making excuses about ‘sniffing and stuff’and stop coming into work.

Just as there appeared to by a glimmer of light at the end of the tunnel, a killer bug stomps into the pre party preparations and puts its boot square into the plate of party rings.  Thanks a lot, Mother Nature.

Well, actually, no.  I’m not having this.  I’m fed up of the doom mongering media we are surrounded by these days.  They’re not happy unless we’re all fatally miserable.  And the worst thing is, we can’t get away from them – they’re on our TV, on our phone, on the newstand and regularly the subject of water cooler conversations.  I’m not falling for it this time, though.

Why do we revel in misery?  Swine Flu is perfectly treatable; we’re not talking months off work for everyone that gets it.  Why is it any different to any other type of bug?  In 2009, why should we fear something we can predict, treat and cure?

What really concerns me is the affect this type of press has on the public.  I’m convinced the most obvious sideeffect of a recession (a drop in public spending), was exacerbated in 2009′s case by gloomy news reports every time a TV was switched on or a paper read.  Why would any of us spend our hard earned when we’re racked with fear over loosing our jobs and homes?

The R word has barely figured in headline news for the last month and as a result consumer confidence appears to have increased.  It couldn’t last though, could it?

Swine Flu isn’t the threat we face, nor is the city boy’s penchant for an immoral bonus or two.  No, the threat weighs twenty stone, wears an ill fitting suit, sits behind a news ticker and answers to the name of Eamonn.

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Work Hard, Work Hard

My toyful play with a classic phrase in the title of this post doesn’t actually reflect reality, as far as my life is concerned.  I still get to play, but it’s struck me today just how hard we’re having to work to satisfy customers during ‘these <insert recession cliche here> times’.

Deals that would normally have taken one meeting and a couple of weeks of chasing now take three meetings and months of negotiations over price.  Existing customers want it all without paying for any of it and, most importantly, the phrase ‘the customer is always right’has never been held onto so dear.

Of course, I have no problem with the above.  Why shouldn’t customers get the most out of their purchases these days?  It just fascinates me, the way this recession has taken hold.

There’s no doubt about it, there is definitely light at the end of the tunnel.  Things seem to be changing for the better but I have a feeling the additional work we’re all having to put in just to get the most simple of deals or jobs done will stick around for a long time to come.  If not forever.

It also makes me wonder if we were doing something wrong before.  Perhaps we were all too lazy?  A bit blase, even?  Certainly, at my company, we used to always have enough enquiries coming in to deal with.  Every department was busy and we turned over a nice profit.  Then it all changed.  And I can time it.  For us, from around February onwards, business changed as we knew it and we had some waking up to do.

We had to become more proactive.  We had to seek new opportunities.  It’s amazing how proactive you can be when you’ve got a blank order book staring you in the face and very few genuine opportunities in your pot.

I’ve learned a lot over the last couple of months.  If your business is struggling, there are no two ways about it – you have to get out there and find opportunities.  And this means doing things you perhaps don’t fancy, I’m afraid.  Cold calls, both on the phone and via site visits.  Scour Google and your competitors website for potential clients.  They exist – you just have to sniff them out.

There’s no better time to start than now.  With the recession gradually relieving its grip on the economy, both businesses and the public are feeling more confident about spending their money.  The difference is that they won’t always be proactive in doing this – you have to tempt them, and you have to work bloody hard to do so.

We have a motto at work at the moment which is quite simply ‘delight customers’.  I don’t need to explain what that means, but it’s a key phrase for any business wishing to get through this unscathed.

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Sorry, We Don’t Require Your Custom Today, Sir

"She's only done 100K, runs like a bird."

"She's only done 170K, runs like a bird."

Of all the industries facing major problems during this global recession (and let’s face it, there are few that aren’t) we are consistently reminded on virtually every news bulletin of the motor industry’s plight.

Huge companies such as GM, Chrysler and Ford walking cap in hand to the American government and virtually begging for money is a stark reminder that the mess the world banking system has left us in holds no mercy. No matter how big you are, you’re potentially in trouble. No one, at this moment in time, should feel their job is safe.

It was therefore somewhat of a shock that my girlfriend and I were allowed to walk out of a car dealership on Saturday having willfully explained that we would be spending money that day. No, really.

Having already been to VW to get a valuation for the trade in of my girlfriend’s Polo, we trundled off to see what other dealers would offer. As wacky as this may sound, we hadn’t made our mind as to which car should replace the Polo and were therefore open to suggestions. So, enter Peugeot, Riverside Park, Northampton.

We scoured the forecourt for a salesman, although only one was in view. This guy had a limp and he could be seen painfully making his way around the parked cars, as though having just been hit by shrapnel. I was therefore keen to avoid him at all costs. Time was tight and I didn’t want the valuation of the car to take three hours due to Sir Limpalot dragging his poorly foot around our car.

Of course, we got Sir Limpalot.

As he waddled across to greet us his grim expression didn’t appear to ease at all. In fact, he did all he could to avoid us, scanning the room for someone else to speak to but instead being met with a barren landscape of French hatchbacks and saloons. They weren’t going to give him an excuse to make us wait, so he had little choice but to continue his pain-ridden path towards us.

It certainly wasn’t the cheery punch-me-in-the-face car salesman greeting you expect to receive on entering their domain.  Although I did fancy punching him in the face…

Having explained that we didn’t have a particular car in mind and that our budget very much depended on the valuation of our current car, I moved on to ask if he could match VW’s valuation.

After a pause (and possibly a wince), Limpalot replied: ‘I’m sorry sir, we don’t just do valuations.’ He shuffled his stance and took the weight off his compromised leg. ‘You’ll need to book a test drive first, or choose a car before we can do a valuation.’

This was a surprise.  Even when I pointed out VW had offered £4,000 trade in, he simply replied: ‘Which system did they use to value it?’

Now, call me ignorant, and perhaps VW neglectful, but I hadn’t entered the show room with this knowledge. Helpfully, he offered two options as to what the ‘system’might have been; ‘Was it Lazarus or Panda?’(I’ve made those up, but the real ones were equally as meaningful).

I explained that I wasn’t a car salesman and was therefore unable to explain the exact system or formula used to calculate the valuation of our car. This didn’t do much to lift the conversation, as Limpalot, having run out of ways to confuse us, simply reiterated their policy of being unable to ‘just value a car’.

‘But we’re willing to spend money today,’offered my Girlfriend. ‘And we don’t know our budget until we know what you’ll give us for our car.’

She may as well have explained this to the car bonnet that was inexplicably placed next to the service desk behind Limpalot. Although I would suspect the response that would have offered would have been slightly more animated. Limpalot simply shrugged.

And with that, he let us leave, my girlfriend offering the parting gift of ‘Well, there’s plenty more dealers around,’which was also met with a shrug and a kind of ‘Mmm’sound.

Later that day, we purchased an 08 plate Vauxhall Corsa. A car we’d had no prior intention of buying.

The more I’ve thought about Saturday’s episode, the more it has bothered me. Limpalot had a prime chance of selling us a car. We had openly admitted that we were willing to look at what they had on offer, we had a car worth £4,000 waiting to be traded in (therefore it would be reasonable for him to expect to sell something worth at least £6-7k and still make a fairly decent profit). The fact that we didn’t have a car in mind appeared to be our downfall but surely that gave him even more leverage to sell us the most expensive car we could afford?

I’m a salesman, and I would fall over myself to attend a prospective buyer like that. And at Ford and Vauxhall, they did. The latter, as a result, sold a car.

So what does this mean for the automotive industry? Well, I hope this was an isolated incident, I really hope we were simply unlucky.  But if there are more Limpalots out there, it is in more trouble than we perhaps think it is. How many other sales were turned away at the weekend due to jobsworth employees? How many other salesmen are sticking so stringently to the rule book when a little common sense and a few niceties might net them a sale?

Frightening stuff. Regardless of whether or not there’s a recession on, the world doesn’t turn without salesmen and all opportunities must always be fully explored. To turn away a possible sale, no matter how small, is utterly nonsensical. To make people feel uncomfortable and, in our case, a little silly, is simply unfathomable.

As for our injured friend, I truly hope he’s handed his P45 soon. We could do without people like him unnecessarily crippling the recovery of consumer confidence.

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In any other business, the lot of you would be out…

Time to call it a day?

Brown: Time to call it a day?

I’m fed up with their stupid, faux-cheery grinning faces.  I’m fed up with their inability to give a straight answer.  I’m fed up with their cavalier use of public money to fund new BBQs and sink plugs.  I’m fed up with the utter mess they’ve put our country in through slack policing of the banking system and too much back slapping of its criminal bosses.  I’m fed up with daft rules and refulations, high tax bills, increased petrol prices and television adverts which treat us all like dribbling buffoons.

But most of all I’m fed up with our government’s lack of respect for the public’s collective intelligence.

Just how stupid do they think we are?  Forgetting the recent slate of MPs clamouring to get out of Westminster’s back door and instead looking back at the last few weeks of expense claim scandals, I can’t express how angry I am at these bungling, arrogant, tax-doging tosspots we’re supposed to rely on.

Pulling such stunts in any other job in Britain would see them out on their ear without as much as their pencil sharpner to keep as a momento.  It’s made all the worse by the fact that the very systems they’re dodging and taking advantage of are the systems they develop and instruct us to follow.

The fact that so many of our illustrious politicians are clinging onto their jobs until they can claim a substantial pay off only serves to remind us of one thing; greed is the cancerous underbelly of Westminster.

What I can’t get my head round is what these people actually spend their money on.  Let’s be frank, they’re not exactly on the minimum wage, yet the fact they literally claim for everything from ‘gardening services’(I wouldn’t be entirely suprised if we hear some of those services being of the uphill variety in the coming days…) to, unbelievably, an actual kitchen sink, leaves very little for their genuine wage to cover.  One minister even claimed for Sky TV, citing its 24 hour rolling news channels as an essential tool for his job.  I wonder if he’s watching them now.

It’s greed beyond belief.  The minister who claimed for a church donation of £5 should be shot.  I mean that.  I’m not a religous man but what he’s done there is wrong on just about every conceivable level.  The idiot who claimed for that kitchen sink (I can’t remember who it was exactly but I’m fairly sure it was gaffe-prone Jacqui Smith) surely, at some stage, must have thought when they filed the receipt that, one day, such an expense claim would allow the Sun’s headline pun department to leave work early.

I file expense claims every month.  It has never, and will never, cross my mind that I could perhaps slip the odd TV license or pair of flip flops through.  Like most companies, we check all receipts and so we should.  Providing a ‘floor limit’for claims – the government’s being around £400 – is a recipe for piss taking on a major scale.

So where do we go from here?  As I write, Defence Secretary, John Hutton, has resigned.  This follows several other big name resignations including Jacqui Smith, James Purnell and Hazel Blears.  You’ve no doubt read enough superlatives about Brown’s empire collapsing around him, so I won’t embellish on it any further.  Instead, I’ll finish on a letter to our right honourable oiks:

Dear The Government

Just go away.

Yours

The Public

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We’re Still Twittering in the Workplace

twitter-addicts-1Time for another update.  And there’s not much to update, really.  A colleague of mine has, however, pointed me in the direction of useful couple of sites which others in Twitterland (these Twitisms are getting very annoying, aren’t they) might find useful.  www.tweetburner.com is a very useful URL-shortening service which includes the ability to track clickthroughs and publish new links to users of the site via a short message.  Very handy, and it had an instant affect on the number of visits to the URLs I tested it on.

Secondly, www.twitterfeed.com allows you to Tweet RSS feeds which would be hugely useful for blog/news sections of websites.  I’ll certainly be looking at getting RSS feeds set up for ours to make use of this site.

So that’s it really.  No sales made yet and I have the distinct impression the majority of signs ups from our customers were just that.  Like millions of people out there, they were recommended a Twitter account, dutifully signed up, posted something a long the lines of ‘I’m signing up to Twitter’, spent a moment wondering what on earth it was all about and then got on with their lives.  Need to keep them interested somehow…

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Can We Drop the ‘Sir’, Fred?

The figure keeps changing but its never in danger of presenting the receiver of the sum in any greater light.

£695,000, £650,000, £675,000 … Sir Fred ‘The Shred’Goodwin’s pension leaves a particularly nasty taste in the back of my throat.  I’m fed up with seeing his smug face splattered across the UK media and couldn’t agree more with the wide condemnation of his refusal to forgo his undeserved and highly immoral pension.  Indeed, if I wanted to see his face splattered anywhere, it’d be across the ageing tarmac of the M1.

As I say, this is particularly hard to bear at the moment having recently heard from a member of my family about a substantial loss they’ve made on some savings.  Due in no small part to the torrid financial situation we now find ourselves in, it was also due to some monumentally bad advice given at the point the savings account was opened.

Fred (as I shall now refer to him) is an overtly public and high-profile reminder of just how inept and and self centred the people who run our banking system are but he is no different to the admittedly lower level but equally moronic bank rep who sold my poor family member an unsecured savings account.

Having explained they are low risk customers who simply want somewhere to put their hard earned cash and see a bit of a return, this character surreptitiously slipped them a fast one by offering an account that was in fact floated on the stock market.  As a result, they have just discovered that their savings are down by a four figure sum.  It is absolutely criminal that poor advice like this has been willingly given out.  I’m sure, just like Fred, our friend at Alliance and Leicester was basing his advice purely on the percentage commission he’d receive for having given it out.  Being a salesman myself I know all about the lure of commission and it’s potential to utterly ruin your objectivity and, above all, forget your duty to be human.  However, I sell computer systems to hotels, this chap was selling the basis for the twilight years of someone’s finances.  Decent, basic respect for the person you’re selling to must come in there somewhere, musn’t it?

How Fred can sleep at night is beyond me.  If I ballsed my company up as spectacularly as he did with his disasterous acquisition of the Dutch bank, ABN-Amro, I’d be out on my ear with little more to accompany me than the lunch box I left in the lunch room several months ago.  I certainly wouldn’t receive an on going sum of money that could see me living the rest of my years in Monaco, bathing in the glorious sunlight of unprecedented wealth and multiple yachts.

I urge anyone with savings to review their accounts as soon as possible.  I feel almost blessed that I don’t have too much stashed away but anything I do have will be invested wisely and, more importantly, wont be waived under the nose of a hungry, immoral banker.  We’re deep into the woods with this one at the moment and the end is a long way off, but it has become clearer than ever over the last few months that we simply can’t trust these people that, for years, were our guiding financial lights.

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Twittering at work update

Well, it’s been a week or so since we opened our work twitter account and we have 8 followers. Admittedly, two of those are employees and another is a partner … but it’s progress, sort of.

The five followers that are genuine customers have all signed up as a result of an e-shot we sent out and, interestingly, seem to have been intrigued enough to sign up to Twitter to view our updates, as none of them appear to have been Twitter members before.

It’s early days, but I’m encouraged by this initial response. With a little more coaxing I’m sure we can get more on board, but the few that are there will at least benefit from the ease with which you can fire updates to Twitter land.

Whether or not it will become a genuine sales channel remains to be seen…

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