Tag Archives: postaweek2011

Gay me up, Scotty

Siri

I fancied a cup of tea the other day. So, without further ado, and taking fully into account that I was a recently married man and therefore allowed to request such things from my better half, asked for one.

The method with which I did so was more Star Trek than Jim Royale. Rather than scratching my arse, leaning back in the chair and barking my orders, I picked up my new iPhone 4S and asked it to send my wife a text message. Hey, this is 2011, I thought. Using new technology to ask my wife to do something I could quite easily do myself makes it far less chauvinistic and almost acceptable. Classy, even. I was quite pleased with my decision to do so, I’m not going to beat around the bush. Perhaps I would single-handedly change social politics forever. It felt like a big moment. Game changing.

What was neither classy nor acceptable, however, was the resulting text message Lindsey received which read, ‘Can I have another pussy please?’.

Quite how it substituted the homely sound of ‘tea’ for the rather more guttural ‘pussy’ I have no idea. Needless to say, she wasn’t particularly impressed.

Realising I needed to salvage the situation and try to avoid an instant annulment, I decided to tell my wife how much I loved her. That would sort it out. And, again, I wouldn’t need spoken words. Technology was my new friend and my harnessing of both it and the art of love would render me the type of husband all blokes aspire to be. I’d probably end up on Wikipedia, or something.

Once again, I turned to my phone and gently asked it to send my loved one a brief but ever-lasting sentence which confirmed she meant the world to me.

I shouldn’t have.

‘I love your ex,’ read the resulting text.

In approximately 5 minutes I’d managed to paint myself as a chauvinistic, sex-demanding homosexual. And all thanks to my new phone.

Siri is the real culprit here. It is a voice recognition system like no other, if you believe the Apple hype. Rather than issue pre-defined, scripted orders, you can have conversations with it. ‘It knows what you mean,’ boasts their website.

Clearly, it doesn’t always know what you mean. Yes, it’ll tell me what the weather isn’t going to do tomorrow (I’ve never once read an iPhone weather report that can reliably predict the future), allow me to set timers and inform me of what meetings I have next Wednesday. But when it comes to text messaging, it just does not have a clue what I’m talking about. More worryingly, it appears to be constantly questioning my sexuality.

Take the other night, when I wanted to let Lindsey know I was running late on the way home from work. I asked it to tell her that very fact but, instead, it responded with, ‘Mark, do you want me to confirm that Steven White is your wife?’. Much sweaty-fingered fumbling and bashing of the ‘cancel’ button ensued. As I was driving at the time, this somewhat diminished the most obvious (only?) advantage of Siri – allowing you to send text messages whilst maintaining control of a motor vehicle. Instead, I almost confirmed I was married to a man I only know through weekly 5-a-side football and very nearly crashed legs-first into an elderly passer by. I never thought I’d do either of those things and certainly not at the same time.

In all fairness, Siri is clearly labeled as ‘beta’, which essentially means it isn’t ready for public consumption. This is unusual of Apple but shows how excited they are by the new feature which is, joking apart, pretty impressive. That said, it does seem that it’s early appearance is perhaps more intended to impress with it’s potential and, more often than not, amuse with it’s rather poor grasp of it’s master’s dialect.

Thankfully, I’m not alone in my Siri scrapes. At 11:30pm the other night, Lindsey attempted to push the capabilities of the software as far as I’d imagine they’re willing to go by asking, ‘What is on this season’s catwalk?’ I immediately chortled, suggesting it wouldn’t have a clue. My amusement was short lived, though – and not because it dutifully gave a Gok Wan-like run down of the colours and shapes we should all aspire to be wearing – no, because, in response, it proceeded to call someone else I occasionally play football with.

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The most vivid dream

If you’re getting married in the near future, one piece of advice will be offered regularly by those who have already said their vows: ‘Sit back and take it in – it will go by in an instant.’

And it is great advice, because it does. Only, it’s advice which is almost impossible to follow, as the frequency with which you’re offered it goes some way to proving. I got married to my lovely lady of ten years, Lindsey, last week and it already seems like an age ago. The entire day was like an incredibly rich, vivid dream. Even looking at the pictures now feels like we’re peering in on an event we weren’t part of.

People you know are at every turn, smiling, shaking your hand, kissing your cheek, wishing you well and taking photos. Professional photographers follow you down the street ‘papping’ you as you make your way to church. Your friends and family throw small bits of multicoloured paper at you which end up in your mouth, lodged in your ears and down the front of your trousers. Beautiful, old cars await your arrival, champagne on ice. Red carpets guide you into a building where everyone continues to congratulate you and erupt with applause as you enter the room and head to your table for something to eat. And, to cap it all off, your best mate unearths all manner of embarrassing stories from the past and uses props for maximum impact.

It is, in a word, overwhelming.

Satisfyingly, things went a bit wrong, too. In the church, Lindsey momentarily forgot which hand was her left – twice – and the vicar dropped my ring… twice (and no, that is not a euphemism – something you have to squeeze in whenever the word ‘ring’ is used). At the reception, the photographer ushered us all out to what looked like a beautiful flat piece of grass only for us to find that it had an 80% incline, thus proving particularly treacherous for the older guests and what technically amounted to a request for death-defying stunt work for the ladies in high heels.

My speech was interrupted by one of our pageboys farting just as I mentioned his mum’s name and my big moment in the spotlight also suffered a dramatic loss of structure when we discovered the presents for everyone had seemingly been hidden in random locations throughout the room by the hotel staff.

Our toastmaster also disappeared. That’s understandable – he was a busy man, but choosing the moment after I requested we cut the cake to perform his Houdini act was slightly inconvenient.

My dad, who kindly agreed to make an appearance as Elton John, quite rightly made an enormous song and dance (literally) about my new wife playing the part of Kiki Dee and joining him for Don’t Go Breaking My Heart. Unfortunately, in all the excitement, he forgot to introduce me on piano. I’m not at all complaining as I wasn’t particularly keen on drawing attention to myself, but this did mean I had to sidle onto the stage and sit down at the keys looking a bit like an unwanted, forgotten band member. This must have been particularly surprising for those who didn’t know I played and I wouldn’t blame them for thinking I was either lost, preparing for an ill-judged joke or monumentally drunk (or possibly all three).

But you know what? I wouldn’t change any of it for the world. I just wish someone could have hit the pause button halfway through.

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Wedding week diary – Wednesday: Lonely coffee

There’s an art to the way in which you conduct yourself while alone in public places that are typically reserved for mutual enjoyment. This is of particular importance in pubs and an art in which my dad excels. He’s been visiting pubs on his own for as long as I can remember and I’m sure many years before that. This isn’t because he hasn’t got any friends or because he takes any chance he can to get away from the house, but simply because my father is perfectly comfortable sitting there on his own, enjoying a pint of beer or glass of wine.

I’m a novice. However, travelling the country alone has certainly warmed me to the idea that having just yourself for company is, actually, alright. I’ve had some pretty stimulating conversations with me. I’ve even argued to the point where I need one of ‘us’ to leave the room before it gets ugly.

Today, halfway through a dog walk, I fancied a coffee. So, I entered the nearest pub I could find and approached the bar.

You have to give off an air of confidence in order to achieve maximum lonesome nirvana. Not over-confidence, as that simply renders you a tit. No, just an indication to those around you that you may be alone but you’re perfectly happy with the fact and do not require their sympathy. This often means striking up meaningless conversations, off the cuff. I’m not great at this, I’ll admit, which is probably why I asked the barman: ‘What coffees do you have, mate?’

This took him a little by surprise, as my windswept, shaven-headed appearance should only ever result in a request for ‘man drinks’ like real ale. Suggesting that all I was interested in was Americanised, needlessly complicated varieties of coffee was dangerous.

He duly listed all the coffees they could whip up and I plumped for a cappuccino.

I then browsed the paper rack. ‘They’re all Sunday’s papers, mate,’ said my new barman friend (I figured we were close enough now to refer to him as so – we’d been through so much together).

‘No problem,’ I said, picking up a dog-eared copy of the Mail on Sunday. And it wasn’t a problem. I was going to read three-day old news simply because I could. That’s what us loners do. We drop our pants and fart in the face of conformity.

I got bored of the paper very quickly and ended up playing Cut The Rope on my iPhone instead. That, too, lost its appeal, so I took a photo of my coffee. I’m not sure why I did that and, unfortunately, my new mate caught me doing so. To his credit, he pretended he hadn’t witnessed it and got on with his duties.

Realising I was in over my head, I decided to leave. Another thing my dad is good at is saying goodbye to bar staff in every pub he visits. Unfortunately, my misjudged beverage paparazzi episode seemed to have forced my ex barman friend to get as far away from me as possible. The pub was suddenly empty. There was no one to say goodbye to, so I trundled out. Alone.

I don’t need your sympathy, though. It was fine. Really.

Anyone fancy a pint?

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Wedding week diary – Monday: Hot sandwiches and scary cows

Cows: scary.

Today, I bought a sandwich toaster, a torch, about four hundred AA batteries and very nearly got into a fight with a cow.

And so begins a week with a somewhat surreal air to it – my last week as an unmarried man.

The sandwich toaster and torch bits were easy. I’ve lost count of how many of the former I’ve bought in my life but the number is dangerously close to rendering them a disposable item. The batteries were unplanned, but, then, they always are. It doesn’t matter that I’ll take fourteen years to use the mountain I ended up carting back to the car. No, there’s just something comforting about stocking up on the little cylindrical bundles of energy, even if you have absolutely no use for them at all.

There’s nothing comforting, however, about being eyeballed by twenty-seven cows while in a field with only your dog for company. And that’s exactly what happened to me this evening.

I don’t care how soft this sounds – cows are scary. Sure, they look cute and harmless chewing grass as you admire them from the safety of your driving seat, but as soon as you get within fifty yards of them – on foot – they stop, raise their heads and just stare at you. All of them. I think there was even one playing the piano who also stopped, put down his scotch and swung his head in my direction.

At first, you think they’re perhaps just a bit stupid and therefore struggling to make out what the two-legged creature approaching them is. Then you realise they’re not stupid at all. Like the velociraptors in Jurassic Park, they’re weighing you up. They’re working together, sussing you out. The bull, in particular, who was about the size of a small village, followed my every move as I clumsily and pathetically stumbled around the field, searching for an alternate exit (they had surrounded the only gate offering escape).

All in all, it took me about twenty minutes to pluck up the courage to scurry past them, practically hugging the fence (until I spotted it was electrified). My dog, who had frozen with fear moments earlier, was tucked under my arm, head bobbing as I speed-minced my way to the gate.

The cows shrugged and got back to what they were doing. The unexpected entrance of a bearded Paris Hilton had clearly lost it’s appeal.

I’m not sure what happens after you get married, but I’m pretty sure that, as the husband, I’ll need to man up a bit.

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Where’s my organ?

Sitar: not an organ.

I lost my organ last night. It had been there a few days before but, last night, it inexplicably turned into a sitar.

This wasn’t convenient. Partly because a sitar doesn’t sound anything like a Hammond organ but mainly because it chose to morph into the twangy ethnic instrument during the two bar count-in to Crocodile Rock. I needed my organ back quite badly – this was only the second song I’d ever played live. In a busy pub. With half my family watching on. A Bollywood version of an Elton John classic wouldn’t have gone down well.

After much fumbling, I found my organ, eventually, but a little later I couldn’t find my brass section either. Instead, I inadvertently triggered a drum and bass groove. This surprised everyone – not least the drummer who looked twice at his kit and hands to check they hadn’t started bashing out the manic 4/4 rhythm without him knowing.

If truth be told, these instances of sweaty-fingered patch scouring were simply a couple of minor mishaps amongst an evening of quickly brushed-over Les Dawson incidents which, I think, went largely unnoticed by those watching. From my point of view, forty-five minutes of music seemed to pass by in an enthralling, sweaty, panic-fuelled adrenalin rush. Six months of work for what felt like ten minutes of performance time. But worth every second.

If, like me, you’ve spent the best part of ten years playing an instrument to yourself, your dog, or the potted plant in the corner of the room, get out there and play live. Trust me, there’s nothing quite like it. Regardless of how many mistakes you will make.

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Social spaghetti

Someone kindly sent me an invitation to join Google+ yesterday. And join I did. I joined the bejesus out of it. Although I couldn’t tell you why.

…Because I have no idea. I certainly didn’t need to.

A quick check of the ‘Social’ folder on my iPhone tells me I now have no less than six apps which are of the networking variety. Let’s take a quick look at each one:

  • Twitter: the most interesting and useful of all six. A genuinely brilliant and concise way of sharing web content and keeping up to date with whatever it is that you’re into. Those who long for the day of unlimited character length tweets are missing the point entirely. If that ever happens, the site will be rendered pointless. Those 140 characters are key to its success.
  • Facebook: unadulterated, mindless attention-seeking and photo sharing housed in a truly dreadful website and even worse iOS app. It’s also the only place where people you went to school with beg to be your friend, regardless of the fact they spent their entire time at school ignoring you. Observing the startling fall from grace of those you once deemed untouchable is quite enjoyable, though.
  • Foursquare: a limited shelf life, when you realise that all you’re doing is telling people where you are and they, in turn, couldn’t give two shits.
  • Linkedin: the corporate world’s Facebook where the number of ‘connections’ you have is directly proportional to the perceived length of your penis. From what I can tell, there is no other point to the site (I have 28 connection, incidentally).
  • Soundtracking: probably the most self-indulgent of all six. It allows you to build the ‘soundtrack to your life’ by boring people to death with what you’re currently listening to. A useful, free marketing tool for labels, mind, and that has to be praised.
  • Google+: new, currently invite-only but, as far as I can tell, far more sensibly designed than Facebook. It also allows you to arrange your friends into ‘circles’, which they are not aware of. You know, pretty much like you do in your head, in real life – friends, family, work colleague, morons, etc.

This leaves us in a tangled web of interconnecting online databases with which we share, inform and bore. Updates from Foursquare can be automatically fed through to Twitter, whose tweets can be shoved directly into Facebook, which automatically displays the latest music you’re listening to via Soundtracking. Ultimately, this means you end up with the same list of your previous actions on every site, albeit with a free bit of advertising from the original source.

Sound confusing? It is.

This all begs the question – why don’t they all just get together and create one service? A mammoth social network which takes the best bits from every system above. Sound impossible? Well, it probably is, but it won’t stop me suggesting it.

We all accept advertising is inevitably going to appear on the majority of these sites, so that’s ok – let them all share the profits. I’m sure the people behind Twitter would welcome some real cash rather than hypothetical flotation valuations.

Get the governments involved. Get them to fund that rather than hair-brained Big Society schemes.

The biggest problem, though? What do we call it? Facebotwittsquaretrackingin+? I’m sure there’s other, minor technical and comercial implications, but we can cross those bridges when we reach them. This must be decided first. Answers on a postcard, please – I’m starting to bore myself.

Who’s in? Mr Zuckerberg?

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Child’s play

Burning London

I did some daft things when I was a kid.

Sky Tennis ranked pretty highly in the idiotic stakes. The sole aim of a sport we hoped would one day make Olympics, was to hit a tennis ball as high into the air as possible. Simple. I think there may have been some rudimentary scoring involved, and, had this taken part on a tennis court, it could quite easily have been dismissed as nothing but harmless, boyish fun.

Only, Sky Tennis took place in our street, which was a tiny cul-de-sac, littered with cars.

My dad only found out about the existence of this ground-breaking sport recently and wasn’t amused to find out his own car was regularly on the receiving end of a tennis ball that had kissed the ozone layer before plummeting back to earth, its increasing speed rendering it as heavy as Dawn French. We gave up Sky Tennis, thankfully, after my friend suggested we try playing it with a golf ball.

The withdrawal of Sky Tennis left a gaping void which had to be filled. We needed more excitement so, one afternoon, decided to throw various pieces of rubbish, wood and discarded bread into a neighbour’s back garden. This followed a long-running dispute with the neighbour who, from what I can recall, did nothing other than be fat. Suffice to say, he got very cross indeed and gave us a proper telling off. A brief moment of chaos ensued as one particularly supportive parent came rushing to our aid brandishing a golf club. No one got hurt, but lots of naughty words were exchanged, much to our amusement.

This all happened during a fairly brief period. We were perhaps 12-13. Young, inexperienced, inexplicably angry at everything and happy to discover enjoyment in the most destructive of activities. There’s nothing wrong with that and I don’t regret any of it – we were kids.

Listening to Radio 5 Live this week, I’ve heard a worrying number of ‘social commentators’ and youth workers suggesting that the hooded individuals behind this week’s appalling riots were committing such disgusting acts of vandalism and theft because of boredom and a feeling that they ‘don’t fit in with society’.

What unadulterated garbage. I’d wager few of them even know what the word ‘society’ means.

Everyone is entitled to their opinion but, I’m sorry, the people suggesting such things are just wrong.

Everyone in the UK has a chance to make something of their lives, regardless of their background. There’s not a single person out there who can’t get a job of some description. Our political system may be flawed in many ways, but it is not an excuse for disenchantment amongst the younger generation.

No, the people behind the riots are simply very thick little toe rags who haven’t grown up. They haven’t left that 12-13 year-old period that both my friends and I naturally abandoned when we realised you had to earn your own crust in life.

You may well think the word ‘thick’ is a bit harsh, but please remember, these are people who were filmed breaking into a Carpet Right store and stealing carpet samples. They can’t even get looting right.

Still think they’re hard done by? “We’re doin’ this ’cause we wanna show all the rich people that we can do what we want, innit,” said one charming young lady earlier this week, having no doubt assisted in smashing up an independent retailer’s premises moments before. If you can’t be bothered to sit and think about the repercussions of your actions and are stupid enough to believe that every shop owner is a millionaire, you don’t deserve sympathy, or the right to continue breathing.

We possibly made a few dings in our parents’ car bonnets when we were kids, but these little shits are smacking cavernous craters into people’s lives and, most worryingly, don’t appear to have any idea of the damage they’re doing.

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Ten year glitch

I’m old enough to remember when there was no internet. When it eventually arrived, I quite happily put up with dial tones, bleeps and a three month wait – just to get connected. It was fun, almost.

Back then, a 56K modem was exciting. Today, if you connected a badger to a telephone line, it would provide a faster internet experience, but back when Kappa jackets were not chav accessories, 56K was Star Trek stuff.

I did a speed test on my BT line yesterday as I was concerned it was suddenly taking me three days to download the latest edition of The Times on my iPad. I was informed that the connection was barely achieving 0.2mbps. For people with friends, this means it’s rubbish. Our badger friend would chuckle at my result, spitting complex HTML5-laden websites out of its bottom every second.

The last time I checked, we were getting 6mbps.

So, for the first time in ten years, I had to call BT’s technical support line. I’ve heard some stories about these people, but never experienced them first hand because, to be perfectly fair, our broadband service has not faltered once in a decade.

The chap who answered my call was, as I have been led to expect, Indian. He was perfectly friendly and had a good grasp of the English language. And why shouldn’t he? I imagine many of the stories I’ve heard and have read probably came with a fair degree of misguided preconceptions.

He did a check on our landline. After quite a long time, this proved we had a landline. He then diverted me to speedtester.bt.com which asked me to say ‘yes’ to something, enter my telephone number and then click ‘submit’.

We both waited. No pleasantries were exchanged. Just slow, measured breathing on both our parts. We’d spent a fair amount of time together now – these were comfortable silences.

BT’s speedtester website looks like something I knocked up in 1995 when I first discovered Microsoft Front Page. It may well have been one of my creations, actually, because, after about twelve minutes, it said there was an error. The error was me, apparently – I’d tried the test more than once within an hour. I hadn’t.

We gave up, eventually. Tired, slightly emotional and, I suspect, marginally close to suggesting we go out for a beer, my new Indian friend suddenly exclaimed, ‘Mr Ellis, hang on. You had 20mb upgrade on eighteenth of the months. After ten days, your speed will be normal.’

Upgrade? I’ve had no upgrade, I tell him. But he was insistent. BT had kindly upgraded me but had failed to warn me about the ten day period when the connection would inexplicably soil itself and return to Neolithic speeds.

‘Perhaps they tried to ring and you were out,’ he offered. Bless him. He was trying to make me feel better.

But no, BT hadn’t bothered to tell me. So, rather than turning to the all-to-easy target of outsourced support operations, maybe its critics should look a little closer to home. Laughable diagnostic websites and woefully inadequate communication with its customers is a far bigger problem than some guy sitting in Bangladesh who is only allowed to run telephone line tests and apologise on their behalf.

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An ode to my future wife

Wedding invites: troublesome

It was a simple request, chosen specifically because it was foolproof, impossible to get wrong and wouldn’t land me in trouble with the police, the government or inadvertently involve me in the hacking scandal.

“Just peel off the paper invite which has been lightly glued onto the card,” said Lindsey.

Before this, the only significant responsibility I’d undertaken for the wedding was asking her dad if I could marry his daughter. By comparison, this was in Blue Peter activity territory.

As it transpired, I’d have had an easier time building Tracy Island out of toilet rolls and Fairy bottles.

Basically, I made a right old hash of it.

I was immediately told off and informed that I must not attempt to modify the invitations ever again. I wasn’t particularly upset with this instruction, but did feel a little bit pathetic. After all, the task with which I’d been entrusted could have been performed by a very small child. A small child wouldn’t have left the card looking like the aftermath of the Hiroshima bomb. Nor would they have insisted that they could fix it and make it look less like a nuclear wipe out and more like a wedding invitation, only to be told by someone cleverer than them that it would be a far safer idea to go and make a cup of tea instead.

There’s a brilliant BBC3 program called Don’t Tell The Bride. The premise is simple; give the groom twelve grand and tell him to organise the entire wedding. All of it. Without ever speaking to the bride.

How I have laughed at these poor chaps as they grapple with the life-and-death trip wire that is The Right Wedding Dress. I chortled, as they picked bridesmaid dresses more suited to a night out in Lava and Ignite. I practically soiled myself laughing at the guy who blew nearly the entire budget on a trip to Vegas, leaving the majority of the bride’s family without a wedding invitation. “You’ve broken my heart,” she sobbed at the airport, uninvited brother looking on wearily in the background. It is human misery at its absolute best.

However, I have a newfound respect for these guys. How they do it is beyond me. The program only features the main bits – what it fails to highlight is the need to fill in all the gaps. The tiny little touches that make a wedding. The things that, as a guest, you spot, comment on and ultimately remember.

Take ‘favours’. When Lindsey suggested we offer them to every guest, I very nearly canceled the entire do. I had no intention of being lumbered with promises to assist cleaning out Uncle Kev’s shed, or of providing lifts for the older generation without vehicles. And there was no way I would ever help someone fit a bathroom. Particularly if it involved tiling.

To my relief, I learned that favours are just little presents you give to everyone. But I didn’t know that. And because I didn’t even know of their existence, they would not have been present at the wedding, had I organised it.

I’m lucky. My future wife has almost single-handedly directed the whole thing. With the help of some very creative and generous friends and family, and myself occasionally destroying cards or suggesting entirely inappropriate music (Dark Side Of The Moon in its entirety during the wedding breakfast was apparently a poor idea) she’s conducted everything without ever turning into a ‘bridezilla’ or boring everyone to death about it.

I also know it is going to be one hell of a do – because of her.

I’ve long-held the belief that a wedding is primarily about one person – the bride. Us blokes turn up, say our bit at the altar, thank everyone during the speeches, get ridiculed by our best mate in front of our entire family and, eventually, end up at the bar with a long-lost uncle nursing a Jack Daniels. None of that’s particularly difficult, but what Lindsey’s doing is.

And I can’t wait.

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British Smash

Concerned about British Gas’s forthcoming astronomical price rises? Don’t be. Chris Jansen, their MD, is here to help.

“Personally, I’ll help any customer,” he said on TV recently, adjusting his cape and superhero mask. “Email me at chris.jansen@britishgas.co.uk.”

So, I did. Having been with British Gas for over ten years, I felt I deserved at least an explanation as to why my bills are about to be smashed by an 18% price hike. After all, in the ten years they’ve paid someone else to pump gas and electricity into my house, the only offer I’ve had from them is for boiler cover. Or a new boiler. Free of charge, I wondered? No, I’d have to pay for either, but they would send the nice smiley man you see on the adverts who definitely wouldn’t rape me.

In my email, I asked why British Gas deemed it necessary to increase their prices by so much and why they chose now, of all times, to do it. Steer clear of bullshit, I told him. I also highlighted that I’m an EnergySmart customer, which has marginal benefits.

To my surprise, Chris replied and, after a long winded, bullshit-ridden list of excuses about rising fuel costs, recommended I switch to EnergySmart.

Now, forgive me for being pedantic, but if you say you’re going to personally respond to customers, surely you should be true to your word and do just that. What I received was quite clearly a formulated reply. A template knocked up by a copy writer quickly after Chris’ appearance on Sky News. Something he could ask someone else to send to muggles like myself who bothered to get in touch.

To cut a long story short, after threatening to go and live in the woods and thus avoid the need for gas and electric, Chris replied somewhat more personably and offered to stuff my walls with cavity insulation, free of charge. It wasn’t clear whether he’d come round to do it himself, but he was quite insistent that I should take him up on his offer. He also pointed out that I could gain Nectar Points because I’m a British Gas customer. That would be great, if I had a Nectar card and if I actually wanted a pair of one-size-fits-all gloves or a new torch. Mind you, if these price rises continue, I’ll probably be thankful of them.

Lastly, the money shot. He brought out the big guns. Something that would win back my trust. SuperChris would credit my account with £75…

…in nine months time. If I’ve bothered to stay with them.

Thanks.

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