It was a simple question. Or at least we thought it was. The answer that followed, however, was about as ill-judged and arrogant as you can imagine.
“No. We can’t offer a lower room rate, because we know we can fill the hotel. Particularly on Saturdays.’
At first, I thought it was simply a poorly delivered quip. A bit of a joke. Something to lighten the mood. After all, the question of whether or not a hotel could lower the room rate a bit for our wedding guests was surely not an unreasonable one. Considering the place only had twelve rooms and we were banking on bringing along ninety people, the only answer to our question could be ‘yes’. Surely. It’s not as though we’re going to struggle to fill the hotel, is it?
But no, she’s wasn’t joking. Her face remained as stony as it had during the hurried tour of the venue.
She wasn’t the wedding co-ordinator and was visibly fed up with the fact that she ‘d had to step in to show us round. Every question we asked was met with a similarly gloomy response. The pretty decorations and room layout in the marquee? No, everything was extra. Literally everything, including the carpet, dance floor and ceiling drapes. Essentially, if you didn’t bother with those things you’d be paying £3,000 for a big, empty tent.
As we prepare for the biggest day of our lives so far, it is becoming increasingly obvious that the mere mention of the ‘w’ word to any potential venue or supplier makes you as popular as an estate agent. You may be looking to spend an awful lot of money with them, but that doesn’t matter. It’s a wedding and therefore budget cannot be an issue. And neither should the level of sales service you receive.
In short, and for reasons I simply can’t fathom, you’re treated like dirt.
My fiance went wedding dress shopping yesterday. One shop wouldn’t allow them to take photos. “The designers don’t like it,” said the shopkeeper, who had already complained about the fact she’d probably miss her lunch if they insisted on looking at more dresses.
If ever there was an industry which demonstrated the highest level of poor salesmanship, flagrant disregard for customers and simple, out-and-out daylight robbery pricing tactics, it’s this one.
And don’t get me started on chair covers.